Important hotel information

Any question?

The Poppengut team is at your assistance for any questions that may arise. Contact us by using our contact form, by phone at the number +43 (0) 7564 5268 or by fax at the number +43 (0) 7564 5268-11.

 

Use of all hotel & leisure facilities at your own risk.

 

Room rates

  • All our rates are given in euros and per person including “Body and Soul” half-board and hotel amenities, excluding visitor’s tax at € 2,00 per person, per night.
  • Credit for bed & breakfast arrangement € 10 from the standard rate (not applicable to packages).
  • No refunds offered for unused services.  
  • Single supplements according to price list.

 

Roomnumber

If you also specify a specific room number for the desired room type, we will endeavor to meet your wishes. However, we can not grant you a firm, binding commitment.


Smoking policy

  • The restaurant, hotel bar and all rooms are non-smoking.
  • We have arranged for a smoker’s corner on the way out to the garden, very closely located to the hotel bar.

Dogs

  • Small dogs are allowed on inquiry and charged € 15 per night not including food.
  • Dogs are not allowed in the restaurant and spa areas – thank you for your understanding.
  • We reserve the right to add a cleaning charge to your bill if necessary.

Arrival and departure

  • Check-in time is at 2.00pm, check-out time is at 11.00am. 
  • If you arrive after 18:00, please let us know.
  • On the day of departure our spa facilities can be used free of charge until 3.00pm  - until 7.00 pm including afternoon snack & cake buffet for € 18,00 per person (only after signing up at reception).

Reservations

  • Room cancellation

When booking, the Austrian Hotel Contract Conditions apply.

It is a pity if booked rooms remain free, although other guests would have liked to come. But everyone can come up with something in between. Please inform us in time about your no-show. We try to be tolerant if we can occupy the room again. Otherwise, the following rules apply:

 

    Free cancellation until 1 month before arrival

    from 1 month before arrival: 40% of the travel price

    from 10 days before arrival: 70% of the tour price

    from 7 days before arrival or early departure: 100% of the tour price

 


Health & spa

  • We strongly recommend you book your spa treatments at the time you are making your room reservation so we are able to ensure you get the times you want.
  • We do not offer refunds for treatments not made use of as part of a spa package.
  • Cancellations at short notice are subject to a 50% charge.

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